ACCO Brands had already identified the competencies they wanted to measure, so our first task was to learn more about the component behaviors of each competency in the ACCO Brands Success Model and Leadership Framework. This was accomplished through extensive interviews and focus groups with job experts at ACCO Brands to ensure our team fully understood the nuances of the model’s attributes.
The ACCO Brands success factors were then mapped to 16pf competencies. Behavior language from six of our competencies directly mapped onto six ACCO Brands competencies. For the remaining twelve ACCO Brands competencies, we used information gathered in the focus groups to refine and tailor new competencies so that the resulting report measured their existing Leadership Framework.
Automation of the Assessment Process
We then addressed the technology aspect of the project. Our IT experts consulted with iCIMS personnel to identify system requirements and to implement an efficient, cost-effective, and seamless assessment system that resulted in minimal disruption to the current process and delivered a secure method of assessment administration and reporting.
In the final process, after the hiring manager submits the test taker information, the system takes over and is completely automated – from providing the test taker with a link to the assessment to delivery of the interpretive report to the hiring manager.
The ACCO Brands Customized 16pf Competency Report provides a fit score for each competency along with behavior descriptions of the relevant personality factors, written in “plain English” that can be understood at all levels. All ACCO Brands applicants are evaluated against the six Critical Success Attributes which were deemed to be crucial for all positions. Other clusters of competencies are chosen based upon the leadership level.
The report also includes a structured interview guide with two standard open-ended questions per competency and several probing questions which are directly based on the test-taker profile. These interview questions mesh well with ACCO Brands’ structured behavioral-based interview process.
In addition, there are three validity checks embedded in the 16pf Questionnaire. And when an individual’s profile suggests a developmental need, the report includes tips for coaching and improvement.